Job Description
Job Title: Tenancy Officer
Location: Hybrid Head Office in Cremorne with outreach to Bentleigh, Bayswater, and Vermont sites
Employment Type: Full-time, Permanent
About the Role
Are you passionate about making a tangible difference in women's lives? As a Tenancy Officer, you'll play a vital role in supporting renters by providing high-quality tenancy services that are trauma-informed, culturally safe, and compliant with legislation. Working with Women's Housing Ltd, a progressive organisation driving meaningful change, you'll manage a portfolio of approximately 120 properties across three key sites and engage directly with clients and stakeholders to foster positive tenancy outcomes.
This role offers a hybrid work model, with on-site presence required on Tuesdays and flexible options for outreach and remote work on other days. A community-focused and development-driven approach will see you thrive in this meaningful position.
What You'll Do
- Tenancy Management:
- Conduct interviews, assess eligibility, and prepare rental sign-ups.
- Address renter issues professionally, issuing notices and attending VCAT hearings as needed.
- Manage the end-to-end tenancy lifecycle, including inspections and compliance under the Residential Tenancies Act (RTA).
- Engagement & Support:
- Respond compassionately to complex renter issues and provide referrals to support services.
- Work closely with support agencies to achieve positive outcomes for renters.
- Conduct renter engagement activities such as house meetings.
- Administration & Compliance:
- Maintain accurate records and ensure KPIs are met, including rent arrears management and property vacancy timelines.
- Monitor property safety and compliance with all relevant legislation.
- Stakeholder Collaboration:
- Liaise with councils, contractors, support services, and other key stakeholders.
- Build and maintain strong professional relationships to enhance service delivery.
About You
You are a compassionate and driven individual with a knack for problem-solving and building strong relationships. You thrive in a dynamic environment and are motivated by creating meaningful change in the community.
Key Qualifications & Experience:
- Proven experience in tenancy management or social services.
- Knowledge of the Residential Tenancies Act 1997 (Vic) and experience attending VCAT is highly desirable.
- Strong interpersonal skills with a focus on conflict resolution and renter engagement.
- Proficiency in IT systems, including Microsoft Office and tenancy management software.
- A valid Victorian driver's licence (essential).
- Working With Children Check and Police Clearance (required).
Desirable Attributes:
- Community development focus with a passion for empowering women.
- Flexible, fair, and adaptable to change.
- Trauma-informed and feminist practice understanding.
What's on Offer?
- Competitive salary in line with Level 4.1 pay scale.
- Hybrid work model with flexible options.
- Company-provided phone, laptop, and reimbursement for personal car use.
- Meaningful work within a supportive and inclusive environment.
- Fortnightly supervision and ongoing professional development opportunities.How to apply and further information:
Click the Apply Now button or email your resume to: teammh@twrecruitment.com.au
TRADEWIND AUSTRALIA AND THE ORGANISATIONS WE REPRESENT ARE PROUD TO BE EQUAL OPPORTUNITIES EMPLOYERS.
We welcome applications from people who reflect the diversity of the organisations we partner with, and the people they support. We encourage people of Aboriginal and Torres Strait Islander background and people with disability and lived experience to apply.
