Job Description
Service Designer - Join the Prestigious RSL Victoria
Location: Melbourne, CBD | Hybrid Work Environment
Salary: $110 000 - $120 000 base salary
Employment Type: Full-Time, 12-month fixed term contract
Drive Innovation, Shape Meaningful Systems, and Make a Lasting Impact.
Are you a strategic thinker with a creative flair who thrives on building systems from the ground up?
Do you have a passion for process design, document development, and seeing projects through from concept to execution?
If so, this could be the perfect opportunity for you!
RSL Victoria is looking for a Service Designer to join our dynamic team. As a prestigious and well-established organisation, RSL Victoria is dedicated to supporting veterans and their families by delivering high-quality services across the state. In this role, you'll be at the forefront of designing, improving, and documenting implementable systems that will enhance our service delivery across the organisation.
This is an opportunity to create long-term change in an organisation that values innovation, accountability, and flexibility.
What You'll Be Doing:
✔ Design & Implement Systems: Lead the creation of efficient, user-friendly processes and frameworks that enhance service delivery in line with the organisations strategy.
✔ Document Development: Play a key role in drafting, refining, and maintaining essential documents that underpin our operations.
✔ Autonomous Problem-Solving: Work independently to identify gaps, improve workflows, and bring your ideas to life.
✔ Stakeholder Collaboration: Engage with internal teams and external partners to ensure seamless service delivery model.
✔ End-to-End Project Ownership: Take full accountability for projects-own them from ideation to implementation.
✔ Continuous Improvement: Assess current systems, projects, gather insights, and introduce meaningful changes.
✔ Hybrid Work Flexibility: Work in a collaborative environment with the freedom to operate autonomously when needed.
What We're Looking For:
✔ A Passion for Structure & Creativity - Someone who loves designing processes but also has a creative flair for developing engaging, practical solutions.
✔ Experience in a Federated Work Environment - The RSL uses a Federated model and experience working in this style of organisation is greatly regarded.
✔ Self-Starter & Independent Thinker - We need someone who takes ownership, thinks ahead, and doesn't need constant direction.
✔ Document Development Expertise - Strong skills in writing, formatting, and structuring documents for clarity and usability.
✔ Flexible & Adaptable Mindset - Comfort in navigating change and pivoting when needed to ensure project success.
✔ Accountability & Drive - The ability to see projects through and take responsibility for their success.
✔ Strong Communication & Stakeholder Engagement - Experience working with different teams to gather insights and deliver results.
✔ Bachelors Degree in Service Design, Social Sciences of Business- Advanced Degree or certification in service design or human centred design are advantageous.
Why Join RSL Victoria?
🌟 Prestigious & Purpose-Driven - Work for an organisation that has been making a difference in veterans' lives for over a century.
💡 Autonomy & Impact - Take ownership of projects and make real, lasting changes within the organisation.
📍 Hybrid Work Environment - Enjoy the balance of remote flexibility and in-person collaboration.
📈 Growth & Development - Be part of a team that values innovation, creativity, and continuous improvement.
