Job Description
We are committed to providing exceptional service and ensuring a smooth experience for our customers. Our Customer Service and Enrolment Team is at the heart of our operations, assisting clients with their enrolment process, addressing inquiries, and ensuring their needs are met with efficiency and care. We're seeking a dedicated and motivated Customer Service Officer to join our dynamic team for a three-month contract to help us during out busiest time.
Position Overview:
This role will provide administration support to two teams. Priority responsibilities will include triaging inbound phone calls, responding to customer queries, taking messages, and redirecting as needed. Other priority responsibilities will include checking all Enrolment applications and related forms to ensure they are complete before being processed by the Customer Service team for final onboarding and invoicing. This role will also provide other administrative support as requested in alignment with the responsibilities of the Customer Service Officer PD and all related project plans, policies, and procedures.
Qualifications and Skills:
- Certificate/Diploma in Business Administration and or Children's Services
- Children's Services industry experience.
- Knowledge of early childhood education and care applicable legislation/regulations
- Above-average inbound call centre experience
- Above average verbal and written communication skills
- Above average Microsoft 365 experience (Outlook, Word, Excel, Planner)
- Child care management software (CCMS) experience
- Working with Children Check, Police Check, PRODA account
- Successful completion of our computer skills and comprehension test
Please note that candidates will be required to undergo an assessment to evaluate computer skills and typing speeds.
Please send your up-to-date CV through the Apply Now button for consideration.
