Job Description
Client Support Worker - Alcohol and Other Drugs
Are you passionate about working as part of a dynamic AOD Service team?
Does working for one of Queensland's most-loved charitable organisations sound exciting?
... Then our new Alcohol and Other Drug facility in Mackay wants someone like you!
As Client Outcome Facilitator you will be responsible for the provision of case management, advocacy and support for clients engaged through your respective program.
Provide holistic support throughout all facets of the client journey, an inherent requirement of this role is to provide case management which focuses on client needs and fosters client capacity toward independence.
A key outcome of this position is to assist in enabling clients to reconnect with their community by providing information and referral advice within the context of approved case management plans.
Full time and Part time options available
You may be required to perform shift work including afternoon, night and weekend work if applicable to your program.
Some of the Key responsibilities for this role:
- Facilitator the development of relevant programs (including life skills) which promote independence and improve living skills of clients.
- Provide holistic end-to-end client support throughout the client journey
- Undertake case management activities with a supported approached, focusing on client needs, community supports and capacity building
- Initial assessment and screening of client engagement and suitability
- Ongoing assessment of client needs including risk assessments and safety planning where appropriate
- Providing emotional and practical support that is proactive, persistent, reliable and comprehensive and provided in a manner that is respectful of the dignity and privacy of individuals
- Development of client-centred case management plans
Qualifications and Key experience required - Minimum Certificate III in Community Services or related field or Alcohol and Other Drug (AOD) tertiary qualification where area of operation is within a Drug and Alcohol rehabilitation or aftercare facility
- Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of case management and safety and risk within the program area of operation
- Previous experience as a Support Worker within Alcohol and Other Drugs is essential
If you are keen to make a difference in your community and feel this exciting opportunity is right for you, please apply.
We look forward to receiving your application.
